Shipping policy

Where we ship

We ship across Australia, and to New Zealand and the United States.

What it costs

Standard shipping is free on every order. There is no minimum spend and no surcharge for regional or remote addresses.

How long it takes

Orders are prepared for dispatch within 1 to 2 business days of being placed.

Once dispatched, delivery to Australia usually takes 10 to 20 business days. Delivery to New Zealand and the United States is typically similar.

Our products are sent directly from our overseas supplier warehouses, which is what keeps our prices where they are. It also means delivery takes longer than a locally warehoused store. We would rather tell you that up front than surprise you after you have paid.

Tracking

You will receive a tracking number by email once your order is dispatched. Tracking can take a few days to begin updating after dispatch, which is normal and does not mean anything is wrong.

Orders with several items

If you order more than one item, they may arrive separately and on different days. You are not charged extra for this.

Delays

Occasionally a parcel is held up in transit or at customs. If your order has not arrived within 25 business days of dispatch, email us with your order number and we will chase it or replace it.

Incorrect addresses

Please check your delivery address carefully at checkout. If you spot a mistake, email us within 24 hours and we will correct it if the order has not yet been dispatched. We cannot recover parcels sent to an address entered incorrectly.

International customers

Customers outside Australia may be charged import duties or local taxes on delivery. These are set by your own country and are not something we collect or control.